Booking Terms & Conditions

At Maria Ocean Breeze, your safety and experience are our highest priorities. Please read our booking terms carefully before confirming your reservation. By making a booking with us, you acknowledge that you have read, understood, and accepted the following terms and conditions.

Booking & Payment: A 20% non-refundable deposit is required to confirm your booking.

The remaining 80% must be paid no later than 48 hours before the scheduled departure.

Payments are made securely through our online payment system. All online card payments are processed in Tanzanian Shillings (TZS) using the current Google exchange rate on the day of payment. A 3.5% processing fee applies to all online card payments.

Bookings made within 48 hours of departure require full payment at the time of booking.

Cancellation & Refund Policy: The 20% deposit is non-refundable.

If the remaining balance has already been paid and the booking is cancelled 48 hours or more before departure, the remaining balance will be refunded, while the deposit will be retained.

Cancellations made less than 48 hours before departure, as well as no-shows, are non-refundable, as preparations, permits, fuel, crew, and catering have already been arranged.

If the remaining balance is not paid by the required deadline, your booking may be cancelled.

Weather & Tour Changes: Your safety always comes first.

If weather or sea conditions are considered unsafe by our captain, we reserve the right to postpone or cancel the tour.

Whenever possible, we will offer an alternative date. If rescheduling is not possible, all payments made will be refunded in full.

We do not offer refunds if guests choose not to participate when the tour is operating safely.

Weather & Extraordinary Circumstances: The safety and comfort of our guests and crew are always our highest priority.

Normal weather conditions:
If Maria Ocean Breeze decides to cancel a trip due to weather or sea conditions that we believe would make the experience unsafe or significantly affect the quality of the trip, we will inform the guests as soon as possible. In such cases, guests will be offered a full refund or the option to reschedule their trip.

Natural disasters and extraordinary circumstances:
In the event of a natural disaster, extreme weather event, severe environmental conditions, government or marine authority restrictions, or other extraordinary circumstances beyond our reasonable control, Maria Ocean Breeze may be required to suspend or cancel trips for an extended period.

Such circumstances may include, but are not limited to, cyclones, severe flooding, extreme storms, exceptionally dangerous sea conditions, or other major natural events.

In these circumstances, refunds will not be provided, as such events are beyond the control of Maria Ocean Breeze. We strongly recommend that all guests have appropriate travel insurance covering natural disasters, extreme weather, trip cancellations and interruptions.

Maria Ocean Breeze will always make decisions with the safety of our guests and crew as the highest priority.

Safety on Board: The safety of our guests is our highest priority.

Life jackets are available on board for all guests, and our experienced crew follows all local maritime safety regulations.

All guests are required to follow the instructions given by the captain and crew throughout the trip. Failure to follow safety instructions may result in the tour being terminated without refund if it places other guests or the crew at risk.

Guest Responsibility: Guests participate in all activities at their own discretion and are expected to act responsibly throughout the tour.

Guests are responsible for ensuring they are physically able to participate in snorkeling and other activities offered during the trip.

Guests are also responsible for taking care of their personal belongings. Maria Ocean Breeze cannot accept responsibility for lost, stolen, or damaged personal items.

Health & Medical Conditions: Please inform us before your tour if you have any medical conditions, serious allergies, mobility limitations, or if you are pregnant.

This information allows our crew to provide the safest possible experience for everyone on board. 

We strongly recommend that all guests have valid travel insurance covering medical expenses, cancellations, personal belongings, and activities during their stay in Zanzibar.

Liability:  While we take every reasonable precaution to ensure your safety, participation in marine activities involves inherent risks.

Maria Ocean Breeze cannot be held liable for injuries, accidents, illness, delays, loss, damage, or expenses resulting from events beyond our reasonable control, including but not limited to adverse weather conditions, sea conditions, government restrictions, or the actions of third parties.

Nothing in these terms excludes liability where it cannot legally be excluded under applicable law.

Photography: During our tours, our crew may occasionally take photographs or videos for marketing and social media purposes.

If you prefer not to appear in any photos or videos, please let a member of our crew know before the tour begins.

Agreement

By confirming a booking with Maria Ocean Breeze, you acknowledge that you have read, understood, and agreed to these Booking Terms & Conditions.